Refund policy

Return Eligibility: 

We accept returns for items that are incorrect, defective, or damaged upon arrival. Please inspect your order upon receipt and contact us within 7 days if there's an issue. Items must be returned in their original packaging and condition.

Return Process: 

To start a return, contact our customer service team at contact@hokusan.ca or 647-282-7172 within 7 days of receiving your order. Include your order number, a detailed description of the issue, and a photo for quick resolution. For damaged shipments, we can resend your order as an alternative to a refund.

Return Shipping: 

We cover the cost of return shipping for eligible items, ensuring a hassle-free experience for you!

Refunds: 

Upon receiving and verifying the returned item, we'll process your refund promptly. Expect refunds to be issued to your original payment method within 10 business days of return approval.

Non-returnable Items: 

For safety and quality reasons, opened products cannot be returned. This policy safeguards the integrity of our offerings.

Exclusions:

Certain types of items, such as goods marked as final sale and custom sourced products are not eligible for return.